Customize your call routing for your customers' needs

Callers can be frustrated if the phone system does not direct them to the right resource. Inefficient call routing often leads to angry customers and lost sales. Because every business is different, M5 offers several customizable options to improve your caller's experience.

Auto Attendants

Auto Attendants are a great way to ensure your callers get to where they need to be. Even if you have a receptionist, an Auto Attendant is a good overflow option in case calls come in during lunch, after business hours, or while the receptionist is on another call.

Time based call routing

Businesses often want calls to be routed differently during business hours versus after hours. Special messages or routing may be necessary during the holidays or in case of an emergency. M5 gives businesses the ability to manage their call routing from both the phone and online. Customized programming can be created so call routing changes happen automatically. 

Ring/hunt groups

Ring groups allow multiple phones to ring at the same time. Ring groups are often used when a receptionist or Auto Attendant transfers a call to a department. People can see the call is for a ring group and answer it appropriately.

Find me/follow me

Fine Me/Follow Me is essential for people who are often away from their desks or out of the office. Online tools let them decide what phones will ring (cell phone, home phone, etc) when someone dials their office number.