877.M5HELP3Success Apparel Gets Outfitted with M5 Networks’ Hosted VoIP Phone System
M5 Networks and P & M Computers Jointly Deploy Outsourced VoIP Phone System for Leading Children’s Apparel Manufacturer
The Challenge:
With over eighty employees, Success Apparel is one of New York’s leading children's apparel manufacturers. The company suffered years of poor service, faulty equipment, and slow response time with their previous phone system provider. Reported issues often took days to resolve, and there was constant finger-pointing between multiple vendors whenever problems arose. In addition, the company’s outdated IT infrastructure had little redundancy and resiliency and needed a major upgrade. As employees prepared to move into a new office, Steven Golub, Success Apparel’s manager of operations, knew it was time for a change and contacted his longtime IT consultant and solutions architect firm, P & M Computers, for assistance.
The Solution:
Working with P & M Computers, M5 Networks helped replace Success Apparel’s existing traditional, premise-based phone system and outdated IT infrastructure with a cutting-edge solution designed to carry the company through the next ten years. M5 assumed full responsibility for installing, upgrading, and supporting the VoIP phone system, and P & M Computers focused on managing and maintaining Success Apparel’s information infrastructure, including architecting, fulfilling, and implementing all necessary hardware and software, as well as switches, routers and firewalls required to provide a high quality voice and data network. Success Apparel received a fully redundant, robust communications system backed by M5 Networks’ track record of a 96 percent same-day issues response rate and 99.999 percent system reliability and up time. The company also received a full network build-out specifically designed to support both voice and data—eliminating ten servers in the process and gaining the redundancy and capacity for growth they required without incurring large additional costs.
The Results:
Success Apparel’s new voice and data infrastructure and provides the company with the enhanced capabilities of VoIP service, including improved enterprise-wide communications, outsourced installation, maintenance and support, and better customer service. Employees enjoy unsurpassed reliability and technical support and the simplicity of working with just one vendor for both voice and data needs.
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