877.M5HELP3Sapphire Technologies Unifies Communications across All National Locations using M5 Voice as a Service (VaaS)
The IT staffing firm uses M5 to help accommodate its national growth needs
The Challenge:
Sapphire Technologies is a premier IT staffing firm headquartered in Woburn, Massachusetts. With a global network of over 11 member companies operating more than 60 offices in 9 countries, it is one of the most extensive IT staffing organizations in the world. Sapphire is growing at a tremendous rate and currently has 435 employees and a national network of 52 offices across North America, making it the 4th largest IT staffing company in the United States. 40 of Sapphire’s U.S. offices were using different local phone vendors, which resulted in multiple bills and disjointed branding. The Director of Infrastructure at Sapphire, Michael Gilbert, was looking for a reliable technology-based solution that could solve some of the staffing company’s growing needs and unify communications across all of its U.S. locations. With many employees working offsite at client locations, the organization needed remote access capabilities that would allow employees to work from anywhere. Gilbert also wanted a solution that would ensure that communications would not be disrupted in the face of a disaster.
The Solution:
As a technology driven company, Sapphire knew the benefits of outsourcing to the experts and therefore wanted a provider to handle its entire phone infrastructure. After an 18 month evaluation period, Gilbert chose M5 because of the maturity of the organization as a whole and the reliability of their help desk solution. M5 helped Sapphire implement the solution in all of its U.S. locations and train employees in only four months. The company saw immediate improvements in communication and usability, as the phones were easier to use, even with the availability of more advanced features.
The Results:
Sapphire was able to reduce costs and condense to a single monthly phone bill for the entire organization. Employees are now able to seamlessly communicate between all national locations using M5’s unified phone directory and Direct Inward Dialing (DID) capabilities. M5’s find-me-follow-me feature allows staff to forward calls to their cell phones when they are working remotely, which has been particularly beneficial for the traveling sales team. Operations and support staff are able to communicate more seamlessly with one another, which helps solve internal issues more efficiently. Sapphire’s marketing department regularly broadcasts company announcements, such as new tools and features, on company-wide voicemail messages to help with internal communications. M5’s flexible solution allows Sapphire to easily develop business in new areas by dropping a phone into a leased office space before opening up a new office, a low cost solution that gets business up and running seamlessly. M5’s sleek solution is representative of Sapphire’s cutting edge brand and helps them attract the best and the brightest IT candidates. Sapphire is currently looking to integrate M5 and its ASP hosted software application, Bullhorn Staffing, so that all contact information will be available at employees’ fingertips. Gilbert was so impressed with the results that he is trying to get Sapphire’s other North American sister companies to switch over to M5.
