877.M5HELP3Office Suite Group Launches M5 to Reduce Costs and Boost Value to Tenants
M5’s Subtenant Package Provides a Competitive Advantage over Ayaya and Nortel for an Expanding Executive Office Suite Firm
The Challenge:
Office Suite Group (OSG) was founded in 1999 by a group of New York’s leading commercial real-estate firms. With 160 office suites located in Manhattan’s central business districts and over 500 clients, OSG seeks to create the region’s leading network of high-quality executive office suites. When OSG recently grew from two locations to four, they needed a better solution than the existing Lucent/Avaya and Nortel phone systems deployed in their original locations. The high tenant turnover, characteristic of office suite firms, made those traditional, premise-based phone systems too costly and restrictive to install and maintain in the new locations.
The Solution:
Connectivity Services, Inc., OSG’s telecommunications consultant, introduced M5’s Outsourced IP Phone System. Outsourcing the phone system would dramatically reduce the $200,000 cost associated with purchasing their own telecom equipment. OSG found the ability to offer the phone system to tenants through M5’s subtenant package compelling. Outsourcing would not only allow OSG to pass along cost-savings to tenants, it also would enable them to offer a state-of-the-art, highly customizable phone system to meet each tenant’s specific requirements.
The Results:
OSG is impressed with M5’s service, especially its reliability and back-end support. When a new tenant signs on, their phones are activated in minutes—allowing them to start working right away. Tenant’s receive their own auto-attendant, unique phone number, private voicemail for individual users, 411 listing, outbound caller ID and other benefits, such as training and move coordination. M5’s customized rebilling tool also allows OSG determine how much to bill each tenant. Using M5’s subtenant package has been an important differentiator for OSG in competing in New York’s market for executive office suites.
