877.M5HELP3Marlin & Associates Choose M5’s Managed VoIP Network for Advanced Phone System Delivery
The Advisory and consulting firm opts for M5’s managed solution to free IT Resources and enable staff to provide clients with superior client care and support
The Challenge:
Marlin & Associates (M&A) is an advisory and consulting firm focused on providing highly specialized, transaction-related services to US and international middle-market firms in technology, information, media and business services. With locations in New York City and Washington DC, the analysts and consultants at M&A provide advice related to strategic mergers & acquisitions, private placements, corporate and asset divestitures, growth and business strategy, and valuations, with emphasis on serving information and technology firms that supply other businesses with services and tools. Associates at M&A have vast experience and have won many prestigious awards such as the “Middle Market Investment Banking Firm of the Year.” When planning a company move from a shared office space to a new building, executives at M&A found that the existing phone system lacked the all the features M&A needed for optimal business communications. Needing their own staff to be freed of IT responsibilities, M&A executives began researching hosted IP technology telephony options. A referral partner connected M&A with an M5 sales rep and after a trial to assess call quality and clarity; M&A hired M5 to build a system for their business voice and data needs. Staff at Marlin needed to be freed from IT tasks in order to singularly focus on advisement and consulting efforts.
The Solution:
M&A and M5 met to discuss the specific needs of the office, and the M5 project manager got to work customizing and configuring the network. Phone numbers were ported, a main line was configured with a customized auto attendant, and the timeline for the office move was meticulously planned. M&A staff only needed to pack up their desks as M5 got their communications system up and running over a weekend. Implementation was on time and on budget and training sessions executed prior to the move enabled senior executives to prepare staff for the new technology. With their new phone system, M&A found conference calling (their most frequently used phone function) to be easier than ever before. Executives with smart phones now had voicemail files sent to their email addresses allowing them to be in constant contact with colleagues and clients.
The Results:
M&A searched for a phone system that utilized VoIP technology and that would meet the price point and quality requirements of their office. Their previous system provided only one main company voicemail, and one company email address, leaving a single employee responsible for directing all inquiries and calls. Now M&A has an enterprise class phone system that requires little effort from internal staff and provides many features for a set price per month. The M5 system gives each staff member a unique inward dial number, email address, and customized voicemail box. Since employing the new system, the average wait time for callers to M&A has decreased significantly, and staff time is better spent on higher priority projects. With constant access to phone calls and messages, client care and support is detailed and consistent. With M5’s hosted IP telephony system, staff is free to give expert business transaction advice to middle market firms.
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