877.M5HELP3Kikucall chooses M5 for managed IP phone system delivered as a service
The Mobile Marketing Agency Frees IT resources by Outsourcing phone system
The Challenge:
New York City-based Kikucall, Inc. is a premier mobile marketing services company that helps brands, agencies, and media companies reach consumers through diverse mobile programs. Combining proven marketing tactics with the unique strengths of the mobile channel allows consumers to interact with client’s brands at any time. Kikucall’s clients connect with more than 226 million Americans who own and use mobile phones everyday. Kikucall needs the newest technology tools, and a company move provided the opportunity to upgrade their entire voice system. The old system was a shared PBX that was outdated and ill-equipped to accommodate Kikucall’s call volume, and inadequate to support new growth. The system lacked redundancy, and constant patching was a drain on Kikucall’s IT resources. Kikucall needed configured direct-inbound-dials and phone profiles for more than 20 people, constant uptime, exceptional call quality, and portability. They wanted these features without incurring the costs of ownership or management.
The Solution:
Kikucall’s systems engineer Sherri Holloway was familiar with M5, and reached out during her search for the best phone system for her agency. First, Sherri discussed Kikucall’s complex needs with M5’s system designers. A registered engineer herself, Holloway understood the complex series of requirements for her company, and was impressed with the level of service commitment offered by M5. Kikucall needed its new phone system to be implemented and operational in less than thirty days. M5 got to work right away with a project manager outlining exactly what was required for the physical work space, and then creating a customized strategy for Kikucall’s expedited implementation. When Holloway needed to purchase cabling and hardware, her M5 salesperson found her a vendor whose estimate was $15,000 less than her previous quote. M5 quickly scheduled training sessions geared to match the expertise of Kikucall’s highly technical staff and the implementation was complete within the tight timeline. According to Kikucall, their new customized enterprise class communications system gave them a fresh start, and breathed new life into their IT and system design departments.
The Results:
The entire M5 solution was customized, configured, and operational in thirty days and the benefits of the solution were apparent immediately. With the responsibility of managing the phone system now outsourced, Kikucall’s staff were able to focus on higher priority projects and the freed up IT resources allowed for other business improvements. The Kikucall staff was most impressed by M5’s support availability as they transitioned to their new phone system. As Kikucall continues to work on the cutting edge of mobile communications the tools at their disposal support business processes and supply the reliability and quality voice they need.
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