877.M5HELP3Investlink Utilizes M5's Business VoIP solution and Salesforce integration to Save Time and Money
InvestLink markets a technology called the TSM.Net, and it's a browser based recordkeeping, information processing, and administration product specifically developed for the Defined Contribution industry. The TSM.Net is sold to pension administrators, a hosted ASP 401k administration and training product.
The Challenge:
InvestLink supports clients delivering a wide range of support from responsive staff of experts who know the Defined Contribution business. They offer innovative technology built from the ground up "for record keepers by record keepers". Investlink puts customer support and experience at the forefront of their businesses model. Staff is always looking for ways to enhance user experience, and last month began a technology upgrade to M5's hosted VoIP solution last month, taking advantage of M5's superior support and service and integration with Salesforce. Executives at Investlink are utilizing M5 Scribe, to transcribe all voicemail messages.
The Solution:
Management at InvestLink was impressed by the M5 Brand reputation and referencible clients. The breadth of features offered and the consistent service level record finalized the decision. The business impacts M5 has created have been cost saving based on the stable monthly set bill based on the number of phone profiles. Salesforce integration and Scribe has also saved time and helped to boost productivity. M5 support team and M5 system designer Amanda Hughes orchestrated a flawless transition from their previous provider, executing excellent customer care and service. "We are a technology company and so is M5, so it's a joy to work with them. They understand our needs and deliver them. The support we receive is responsive and knowledgeable. We have real time data and metrics that help us analyze our business and in just a month we've seen significant cost saving." Tim Slavin CEO InvestLink
The Results:
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