877.M5HELP3Fredericks Michael & Co. Banks on M5’s Outsourced IP Phone System
Investment Bank Outgrows Toshiba Key System and Upgrades to Hosted IP Telephony
The Challenge:
With offices in New York and London, Fredericks Michael & Co. is a boutique mergers and acquisitions firm focusing on cross-border transactions. When the company decided to relocate their Wall Street location, they sought to replace an existing Toshiba key system that had finally reached its capacity. Poised for growth, Fredericks Michael needed an easily scaleable solution that could accommodate future expansion, streamline communications between their two offices, and provide on-the-road service for traveling executives. Having earlier experienced a loss of phone service for almost two months, business continuity and disaster recovery were also in the minds of the decision-makers as they researched phone system options.
The Solution:
After evaluating several in-house phone system solutions that failed to meet all of their requirements, Fredericks Michael turned to M5 on the advice of a business colleague already using M5. Fredericks Michael was attracted to the scaleable nature of M5’s Outsourced IP Phone System, its remote usage capability, and its secure, diverse and redundant hardware and connectivity. Due to the superior solution of the M5 service, Fredericks Michael decided to implement the new phone system several months in advance of their relocation. Deploying M5 in their existing location allowed them to take advantage of new features right away and lessened disruption and downtime during the actual move. After completing the installation, Fredericks Michael placed two phones in their London office, allowing them to use four-digit dialing between locations and save on international calling. Mobile executives can also use their M5 phones in any location with broadband Internet access.
The Results:
M5’s Outsourced IP Phone System allows Fredericks Michael to easily add as many additional users as they need, and they appreciate that most service requests are handled the same day—without someone visiting their physical location. In addition to money saved on international calls, Fredericks Michael saves an average of 40% on their total monthly telecommunications costs. Most importantly, Fredericks Michael appreciates the security they have in knowing that M5’s carrier-grade phone system ensures critical business functions always remain intact for the organization.
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