877.M5HELP3Law Offices of Block & O’Toole Utilize M5 Managed IP Phone Network for all Communication Needs
The personal injury law firm chooses m5’s outsourced ip phone solution to deliver customized network
The Challenge:
Block & O’Toole is a Manhattan based personal injury law firm specializing in victim’s rights. For their staff of more than 20 which includes employees who work remotely, being reachable by phone is critical to their success. The firm’s current phone system was from a provider based out of state who was ill-equipped to respond to service and support issues. When Block & O’Toole began experiencing frequent outages and inconsistent call quality, they started looking for a better solution. The law firm’s staff required constant access to reliable phones but lacked the internal IT resources to manage a better communications system in-house. The law firm was using an outsourced IT consultant who had switched to M5’s Voice as a Service solution and with the consultant’s recommendation, Block & O’Toole brought M5 Networks in for a demonstration.
The Solution:
Block & O’Toole was sold on M5’s outsourced, hosted IP telephony solution as it meant the law firm would have a more reliable and more functional communications system with 24-hour support without needing to take on IT resources or management responsibilities. IT staff at M5 coordinated hardware acquisition and configured the whole network. Once the phone system was up and running, Block & O’Toole staff immediately began seeing the benefits of Voice as a Service. All staff voicemails were simultaneously delivered to both a voice mail box and an email address as a wav file, ensuring that valuable messages are never lost. Faxes were now delivered to email addresses as well. The company auto attendant was customizable for every time of day and night, weekday and weekend. To accommodate fluctuating call volume, an automatic call distribution queue made sure every call was answered by a live person. Block & O’Toole staff was soon offering superior client support over the phone and utilizing the tools supplied by M5 Trust – which provided Block & O’Toole with Real Time information about their service levels and upgrades as they happened.
The Results:
Block & O’Toole and M5 were a good match because of their similar dedication to quality customer care. Block & O’Toole now knows they can rely on consistent up-time, excellent call clarity, a back-up system in place in the event of an outage, and 24-hour support from M5. M5 Trust provides the law firm with a comprehensive alert system which gives up to-date service information with pre-warnings for upgrades. Block & O’Toole’s confidence in their new communications system allows them to offer superior support and guidance to both prospects and clients from anywhere and without exception.
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